My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.
Premium TXTs | About
This article explains what premium TXT services are and how you can sign up to them and how to cancel them.
Mobile | Network Coverage Summary
This article explains One NZ's mobile network coverage.
Mobile | Emoji sent as PXT (MMS)
This article explains why emoji sent through TXTs are converted into a PXT and thus could incur an extra charge.
Mobile | Hot to check coverage
This article explains how to see what coverage is available at your address.
About Emergency Services on 111
This article contains details about emergency calls made on 111.
Scams | Summary
This article provides information about common scams and what to do if you have received a suspicious call from someone and how to protect yourself if you have been a victim.
Mobile | No coverage in a house
This article explains what might be causing having no coverage within your home even if your area has coverage.
Mobile | Transfer mobile number to someone else
This article explains how you can give your MSISDN to someone else.
Mobile | Delayed TXTs or missed calls
This article explains what happens if you've been waiting for a call or some TXTs and nothing seems to have come for a while or if you send a TXT to someone and you suddenly get a load of waiting TXTs maybe even including a voicemail notification. What could cause missed calls or delayed TXTs? Your phone keeps itself logged onto the network by sending updates (known as polling) approx every 30-40 seconds. If, for any reason, your phone stops doing this correctly you will still see a signal, but the network will not see you, and will treat you as being unavailable or turned off.