Prepay

Keep your mobile number

This article contains details on how you can keep your Mobile number.

This article provides an overview of Voice over LTE (VoLTE) technology, including what it is, key benefits, compatible devices, how it works, and frequently asked questions about using VoLTE for voice calls. What is Voice over LTE (VoLTE)?

About known TXT and email hoaxes

This article contains details about TXT and email scams that we know.

I am deaf / have hearing loss. How can I contact you?

This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?

Prepay | When does Prepay credit expire

This article explains how long credit added to a Prepay number lasts for.

PXTs | Fix issue with sending or receiving messages

This article provides steps for agents to troubleshoot issues customers may be having with sending and receiving PXTs.

Mobile | Check if a number is with One NZ

If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.

Account Details | Change the address we provide your service

This article explains what to do if you need to change your services to a new address.

My One NZ | Remove a service or account

This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.

Account Details | Forgotten Security PIN

This article explains what to do if you have forgotten your PIN for your account.