Mobile | Delayed TXTs or missed calls
This article explains what happens if you've been waiting for a call or some TXTs and nothing seems to have come for a while or if you send a TXT to someone and you suddenly get a load of waiting TXTs maybe even including a voicemail notification. What could cause missed calls or delayed TXTs? Your phone keeps itself logged onto the network by sending updates (known as polling) approx every 30-40 seconds. If, for any reason, your phone stops doing this correctly you will still see a signal, but the network will not see you, and will treat you as being unavailable or turned off.
Keep your mobile number
This article contains details on how you can keep your Mobile number.
Voice over LTE | Summary
This article provides an overview of Voice over LTE (VoLTE) technology, including what it is, key benefits, compatible devices, how it works, and frequently asked questions about using VoLTE for voice calls. What is Voice over LTE (VoLTE)?
About known TXT and email hoaxes
This article contains details about TXT and email scams that we know.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Prepay | When does Prepay credit expire
This article explains how long credit added to a Prepay number lasts for.
PXTs | Fix issue with sending or receiving messages
This article provides steps for agents to troubleshoot issues customers may be having with sending and receiving PXTs.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to change your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.