What to do if you have no mobile coverage inside your home even if your area has coverage.

What to do if you are losing mobile coverage.

Use our network coverage tool , if you used to have a good signal but suddenly experience a loss of coverage.
Also call our Customer Care team and we can investigate this for you.

Things that might affect mobile coverage.

A number of physical factors can impact mobile signal, including your height above street level, construction materials of your house, local geography that may cause coverage "shadows"; environmental conditions; and network capacity or loading issues (i.e. just too many people connecting near you).

If there are too many obstructions between you and the antennae then the signal strength may be too weak in your location. It's often not simply a case of making the signal stronger - as the phone you are using is a transmitter too. Boosting the cell output can't improve your phones ability to penetrate walls/trees etc.

Getting the best mobile signal.

To get a strong mobile signal indoors, you want a mobile network operating on "low-band" frequencies, like One NZ's 4G network at 700MHz.
You can also check your phone's capabilities to make sure that it works at this frequency, also called Band 28 or APT700.