This article explains what might be causing having no coverage within your home even if your area has coverage.

What to do if you are loosing mobile coverage?

Have a look at the coverage section of our website, if you used to have a good signal but suddenly experience a loss of coverage then please give our Customer Care team a call and we'll investigate this for you.

What can affect your mobile coverage?

A number of factors can impact mobile signal including your height above street level; the construction of your house or building; local geography that may cause coverage "shadows"; environmental conditions; and network capacity or loading issues (i.e. just too many people connecting near you).

If there are too many obstructions between you and the antennae then the signal strength may be too weak in your location. It's often not simply a case of making the signal stronger - as the phone/Vodem you are using is a transmitter too, and boosting the cell output won't do anything to improve your phones ability to penetrate walls/trees etc.