Mobile | Emoji sent as PXT (MMS)

Published on: 23/09/2024 08:57 AM

This article explains why emoji sent through TXTs are converted into a PXT and thus could incur an extra charge.

Why do you get charged for sending TXTs with emojis in it?

Sometimes you may incur a charge for sending a TXT with emojis in it. This happens as some handsets convert TXTs that contain an emoji into a PXT message (also known as MMS) to increase its compatibility with the receiving device. Because PXT messages are not included in your plan TXT bundles, it can result in an unexpected charge.

How does my device change my TXT into a PXT?

The change in message type from TXT to PXT is determined by the Operating System on your device. This is not related to our network.

How to prevent an emoji from being sent as a PXT?

To stop emojis from being sent as PXTs, we recommend you look up your phone setting as it may vary based on the device you are using.

How does this work with group messaging?

You may experience a similar issue when you send a group TXT (single TXT to multiple recipient), if you are on Android, Windows, or iOS.

To stop a group TXT from being sent as a PXT, we recommend you change your phone settings.

 Android
  1. On the Menu, select Settings
  2. Select Messages
  3. Select Multimedia messages
  4. Un-tick Group Conversation
 iOS

Option to disable Group Text converting to PXT is not available

You can choose to turn off PXT Messaging completely from your phone by following the below steps:

  1. On the Menu, select Settings
  2. Select Messages
  3. Select MMS Messaging
  4. Select Off
 Windows
  1. On the Menu, select Settings
  2. Tap Applications
  3. Tap Group Text
  4. Select Disable Group
 Symbian
  1. On the Menu, select Options
  2. Select Sending Options
  3. Select Message type
  4. Select Text

  Find out more about sending PXTs .

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