Learn how to check coverage in your area by using our coverage tool.
How to check mobile coverage at a specific address.
Get started by using our Mobile coverage map tool
Our Coverage map tool gives you an indication of mobile coverage and speed available at any address in New Zealand.
Our coverage map shows 4G, 5G, and our Satellite-to-mobile coverage.
What to do if the result says 'Match not found'.
The "Match not found" message means that our Coverage map tool simply doesn't recognise the address you have entered.
This can come from a typing error, so please check the spelling or try typing in the address a different way. For example, "201/33 Smith St" could be shown as "33 Smith St". For this example, you'd then select apartment 201 from the list of results.
If you are not able to find a specific street address you can call us on 777, where we may be able to provide you with general coverage information.
The address details available in the coverage tool are supplied by one of New Zealand's largest location databases and although it is continually updated there may be specific location details that are not yet available.
What to do if you typed in your address then clicked 'Check Coverage' and nothing happened.
Once you've typed in a suburb or street address, next select an option from the pop up list to complete your search.
Switch between 4G, 5G, and Satellite to see what mobile tehnology is available in your area.
How to search for apartment buildings and unit blocks.
Some specific apartments or units with an address block might not show in our Coverage Tool, including when:
- The building may have a sign numbering it as 42 Queen St,when it actually spans 38-48 Queen St.
- There are more than 10 possible matches, which cannot all be displayed.
- Complex addresses eg. 301 A Level 5, 88 John St which cannot be found.
For addresses like there, try again by typing in just the building number and street eg. 88 John St, and then select the closest match to you for the best possible results.
What happens when mobile coverage doesn't match what the map shows?
The coverage results provided predict your expected coverage at street level based on current network design and capability, however they cannot be guaranteed.
Many factors may reduce the effective coverage, including your height above or below street level, the nature of your building and those around you, trees between you and the cell site and atmospheric conditions.
This is normal for mobile coverage around the world. You may behind a row of houses - your signal might be fine at the top of your drive but fades as you walk down your drive because your surrounding houses may block the signal.
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