This article explains how to see what coverage is available at your address.

How to check what coverage is available at an address.

Our Mobile Networks Coverage tool provides an indicator of the coverage and speed available at any address in New Zealand. It covers 2G, 3G, 4G, and Rural Broadband coverage.

What to do if when you type in your address and it says 'Match not found'?

This means that the "check coverage" tool doesn't recognise the address you have entered. Please check the spelling or try typing in the address a different way - eg. "201/33 Smith St" as "33 Smith St", and select apartment 201 from the list of results.  If you are not able to find a specific street address you can call 777 who may be able to provide you with general coverage information within a broader area.

The address details available in the coverage tool are supplied by one of New Zealand's largest location databases and although it is continually updated there may be specific location details that are not available.

What to do if you typed in your address then clicked 'Check Coverage' and nothing happened?

If you type in a suburb or do not select an address from the pop up list you will be unable to complete a search.  Please try again, typing only your street number and name, then select a search result from the list below.

Ensure you click on the different networks to see which one is available in your area.

What to do if you live in an apartment building or block of units and the search results don't include your actual address?

There are several possible reasons this would not show in the "Check Coverage Tool", including:

• The building may have a sign numbering it as 42 Queen St,when it actually spans 38-48 Queen St.
• There are more than 10 possible matches, which cannot all be displayed.
• Complex addresses eg. 301 A Level 5 88 John St which cannot be found.

Try again, by typing in just the building number and street eg. 88 John St, and then select the closest match to you for the best possible results.

What happens when your coverage doesn't match what the map says you should have?

The results provided predict your expected coverage at street level based on current network design and capability, however they cannot be guaranteed. Many factors may reduce the effective coverage, including your height above or below street level, the nature of your building and those around you, trees between you and the cell site and atmospheric conditions. This is normal for mobile coverage around the world. You may behind a row of houses - your signal might be fine at the top of your drive but fades as you walk down your drive because your surrounding houses may block the signal.
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