Top up | One NZ website
You can Top up your own or someone else's Prepay connection by visiting our website.
Online payment failure
We're sorry you are experiencing issues with online payment, there are other ways you can make a payment - if you want to pay using your card, you can also use it over the phone.
Direct Debit | Payment didn't go through
This article explains why a payment made through Direct Debit may not have been processed.
Prepay Auto Top Up | How will I know it's worked?
This article contains details on how to know when an auto Top Up has worked
About credit card payment security on our website
This article covers the security in place on our website regarding the use of credit cards for payments. Payment Express We use an industry certified payment solution from Payment Express. Both Payment Express and ourselves are committed to providing you with an easy and safe way to make payments online.
My One NZ | Add or Update a Credit Card
We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!
Can I set up both Prepay Auto Top Up options?
You can set up a number with a TXT me first Auto Top Up, or an Auto Top Up but you cannot set up a number to have both types of Auto Top Up.
Prepay | When does Prepay credit expire
This article explains how long credit added to a Prepay number lasts for.
About late payment fees
What is a late payment fee
Prepay | Troubleshooting Top up issues
This article will let you know some common Prepay top up issues and what you can do.