About the surcharge fee for online credit and debit card payments.
What is the surcharge fee?
The surcharge fee is a charge for any direct debit and one-off payments made using credit or debit cards online. Visa, MasterCard, American Express and JCB credit or debit cards incur a 1% (incl. GST) surcharge fee when paying online.
The surcharge fee only applies when paying online, it does not apply to in-store payments.
What does it cover?
The fee is the processing costs we incur for direct debit or one-off payment made by credit or debit card payments made online.
What is a one-off payment?
A credit or debit card payment is considered a one-off payment when:
- It isn't set up as an automatic recurring monthly payment.
- You make a payment online through the My One NZ, on our website, or by calling Customer Care.
It will be considered a one-off payment even if you choose to pay this way each month for one or more accounts.
Alternative methods to pay
Below are alternate payment methods you can use to avoid the surcharge: