This article will let you know some common Prepay top up issues and what you can do.
Before you begin
If you need help topping up, check our Top Up page
.
Steps
Follow the steps below to try and resolve some issues with topping up your Prepay connection.
Select the issue that you are experiencing:
Topped up wrong number
- Please contact us
and let the Customer Care agent know:
- The number you accidentally topped up
- The number you wanted to top up
Recharge voucher isn't working
- If you've recently bought the voucher and have not used it, please contact us
You will need to advise the serial number and PIN on the Voucher to the agent.
The cause of a voucher not working could include:- The Voucher has already been used.
- An expired voucher.
- EFTPOS printer or a software fault.
Can't read PIN on a voucher
- Please contact us
if you've recently bought the voucher and have not used it.
You will need to advise the serial number of the Voucher to the agent.
Something else
- Please contact our customer care and explain your issue to the Customer Care agent