This article will let you know some common Prepay top up issues and what you can do.
Troubleshooting
If you topped up the wrong number.
What to do:
Please contact us
and let the Customer Care agent know:
- The number you accidentally topped up.
- The number you wanted to top up.
Your Recharge voucher isn't working.
Possible causes:
- Voucher has already been used.
- Expired voucher.
- EFTPOS printer or software fault.
What to do:
If you've recently bought the voucher and have not used it, please contact us
.
Note: You will need to advise the serial number and PIN on the Voucher to the agent.
Can't read the PIN on a Voucher,
What to do:
Please contact us
if you've recently bought the voucher and have not used it.
Note: You will need to advise the serial number of the Voucher to the agent.
Something else
Please contact us and explain your issue to the Customer Care agent.