Prepay Top up issues

This article will let you know some common Prepay top up issues and what you can do.

Troubleshooting

If you topped up the wrong number.

What to do:
Please contact us  and let the Customer Care agent know:

  • The number you accidentally topped up.
  • The number you wanted to top up.

Your Recharge voucher isn't working.

Possible causes:

  • Voucher has already been used.
  • Expired voucher.
  • EFTPOS printer or software fault.

What to do:
If you've recently bought the voucher and have not used it, please contact us .
Note: You will need to advise the serial number and PIN on the Voucher to the agent.

Can't read the PIN on a Voucher,

What to do:
Please contact us if you've recently bought the voucher and have not used it.
Note: You will need to advise the serial number of the Voucher to the agent.

Something else

Please contact us and explain your issue to the Customer Care agent.

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