About our Network Guarantee
When you join us on a Pay Monthly plan (On Account), if you're not fully satisfied within the first 30 days, you can get your money back.
My One NZ | Get and manage a One NZ Pass
This article covers how to get and manage your One NZ Pass in My One NZ - whether app or on the web.
NZBestMate | Buy and manage Add-On
This article covers the NZ BestMate Add-On for Prepay and Pay Monthly mobile plans.
Interest Free Payments | Summary
This article explains what Interest Free payments for mobile phones are and how it works.
Will I be charged for changing my Add-Ons?
No, there is no fee for changing your Add-Ons.
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
Enterprise Offer Programme | Summary
The Enterprise Offer Programme provides a discount on plans that come with a new mobile, or if you simply can't part with your current mobile, you could get a discounted SIM-only calling plan.
WhoCalled | Summary
This article is about the TXT alerts you receive about a missed call which is also called WhoCalled.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.