Prepay Auto Top Up | How will I know it's worked?
This article contains details on how to know when an auto Top Up has worked
Can I share Add-Ons with the sharing group
You can only share data Add-Ons between Red Share plans and the Red+ package. Any other calling or TXT related Add-Ons cannot be shared with other members in the sharing group.
Guide to unlock a Sony Xperia E1 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
My modem can detect a connection but is unable to establish one
If you encounter this issue, try restarting your wireless modem. You can also check the following:
Rural Wireless Broadband | Can I pay for my installation and equipment in instalments?
No, these charges are a one-off, upfront cost that will appear on your first bill. Here are details of the charges under "Getting Set Up".
My BestMate has gone overseas
If someone listed as part of your BestMate Add-On goes overseas, they will pay to receive calls from you.
Moving to One NZ | Do I need a new SIM card?
Details about using your SIM when you move to One NZ
Mobile Number Portability (MNP) | Port from One NZ
This article explains how to move your number over to another network; What happens with your final bill or Prepay balance
Guide to unlock the Microsoft Lumia 550 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
iPhone and iPad software - activation and updates
Details on how you can update Apple device software