Turn a Micro SIM into a standard SIM
You can use an adaptor to convert your Micro SIM back to the larger sized Standard SIM - just pop into one of our retail stores and we'll give you an adaptor for free.
Mobile | Find your software version
Keeping your mobile software up to date is advisable to ensure you're getting the best possible performance from your device. So if you're unsure of whether you have the latest version, here's how to check:
One NZ A | About Add-On renewal dates
Add-On renewal dates Add-Ons automatically renew each month (on your plan renewal date) until you cancel them. For example, if your billing date is 18th of every month, the Add-On will renew on the 18th of every month. Add-On charges Each month the cost of the Add-On will be charged to your bill. Add-Ons are charged monthly in advance.
Roaming | How much data is used
This article provides an estimation of how much data you will use while roaming.
One Business with Webex and One NZ SIP | Part-month charges
This article explains how part month charges will appear on your bill.
One NZ's position on the DIA child sex filter
At One NZ, we have been strongly supportive and expressed our desire to connect to the IP Filtering service because blocking child sex abuse sites is highly consistent with our branding and customers' interests. Like our cyber bullying initiative, we will take steps to keep our customers safe online.
About the Apple Device Enrolment Program (DEP)
This article covers the common questions we receive about the Apple Device Enrolment Program (DEP).
Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Voicemail | User guides for Mobile and Wireless broadband
This article explains how to set up and manage your voicemail service on Mobile, Home Phone Wireless or a Wireless Broadband account.
Connect a mobile phone to Wi-Fi
If your smartphone isn't detecting your home Wi-Fi network, ensure you check the following: