If your smartphone isn't detecting your home Wi-Fi network, ensure you check the following:

• Your modem power cable is plugged in to the power socket and is turned on
• The modem displays lights (means it's turned on)
• Your Wi-Fi network name is the same as shown on the wireless modem (unless you've changed it)
• If all the above is correct, try restarting your wireless modem and then restart your phone as well.

Check again to see if your phone displays your Wi-Fi network. If yes, great! You can now connect to your Wi-Fi.
We have simple step-by-step instructions on connecting to Wi-Fi in our Device Guides for the most popular handsets.

Still no connection?

• Have you created a whitelist for your Wi-Fi specifying that only certain devices can connect? - check your modem guide  for details
• Have you hidden the Wi-Fi network name from public view - check your modem guide for details
• Have you changed the Wi-Fi password?
• Is Wi-Fi turned on on your mobile?

If other mobiles in your house can detect your Wi-Fi, there could either be an issue with your smartphone or the wireless modem. Please, call us , and we can check on your modem remotely.