My One NZ | View usage

This page explains how to check Call, TXT and Data usage through our website, My One NZ App and CustomerZone

Before you start

Find out how to check if your One NZ A, B, C or D .

You cannot see what websites have been visited using My One NZ - we do not monitor individual sites or programs that you access.

Activity made in the last few hours may not be displayed.

If the charge is shown as $0.00 then this activity was made using your Add-On or bonus minutes or was a free call/TXT.

Available usage records

Service

What you can see

Pay Monthly and Wireless Broadband customersYou can view your Call, TXT and Data usage since your last bill, the last (or latest) bill and the one before that.
Prepay customers You can see the past 30 days of activity.
Fixed broadbandYou can view monthly Call and Data usage and your usage history.

Steps

My One NZ Web (One NZ A)

  1. Sign into My One NZ , selecting My One NZ

    Screenshot My One NZ Web sign in
  2. From the top menu bar, point your mouse cursor over Usage and select Detailed Usage

    Screenshot My One NZ Web Detailed Usage
    The Usage screen appears with details about usage
  3. From the Select service drop-down menu, select a connection

    Screenshot My One NZ Web Detailed Usage Select Service
  4. In the Check your usage section, select the period you want to view

    Screenshot My One NZ Web Usage Period
  5. Scroll down to the Full usage breakdown section to view details about your usage

    Screenshot My One NZ Web Full Usage Breakdown

    Filter usage - You can select specific usage types to view by clicking Filter by Usage.

    Download usage - To download all your data (as a CSV file), click Download all usage.

My One NZ App (One NZ A)

  1. Sign in to the My One NZ app.

    The main dashboard appears.
  2. If you have access to more than 1 connection in My One NZ, tap Accounts & Services and select the required service

    Screenshot My One NZ App Accounts and Services
  3. Scroll down to the Essentials section and tap View detailed usage

    Screenshot My One NZ App View Detailed Usage
    The View detailed usage Daily screen appears

  4. To view different days, tap the arrows for the day you want to view. 

    Screenshot My One NZ App View Detailed Daily Usage
  5. Tap Details to view a full usage breakdown


    Screenshot - My One NZ app - Detailed Usage - Detailed tab

Internet & Landline (One NZ B)

  1. Log into My One NZ , selecting Internet & landline

    Screenshot My One NZ Web Internet and Landline Login screen
  2. In the Internet section, click Check Usage
  3. From the month drop-down menu, select a date range and click view (By default, the current month is selected)


     After clicking view, your usage details appear.


    Downstream: Data that you receive, For example, watching a YouTube video or viewing a web page.

    Upstream: Data that is sent from your computer, For example, uploading a photo to Facebook or making a Skype call. 

CustomerZone (OneNZ C)

  1. Log into Customer Zone
  2. Click the My Usage tab   

    https://help.vodafone.co.nz/euf/assets/images/kb/Customer_Zone/Usage/my_usage.png
     
  3. In the Usage Meters by Account section, select Broadband



    CustomerZone_Usage Broadband
    The Broadband Internet Usage Meter screen appears



     
  4. From the Billing period column, select the date range you want to view



    Customer Zone - Internet Usage Metre - Billing Period column.png
    Your daily usage for the bill period appears and shows you the total usage (in GB) from the billing start date to the billing end date



     
  5. To view your daily usage for the billing period, click VIEW DAILY USAGE



    Customer Zone - Internet Usage Metre - Billing Period - View Daily Usage button
    A daily breakdown of your usage appears (downstream and upstream)



     
  6. To view your hourly usage on a day, go to the View a specific day in this period drop-down menu and select a date 



    Screenshot CustomerZone View specific Day
    Your hourly usage for the selected day appears (downstream and upstream).

    Downstream: Data that you receive., For example, watching a YouTube video or viewing a web page.

    Upstream: Data that is sent from your computer, For example, uploading a photo to Facebook or making a Skype call. 

Mobile Usage type descriptions

Usage type

Description

Call (to Info or other)Calls made to special numbers such as 0900, 018 or to Voicemail (appears as 707)
Call (to One NZ mobile)Calls made to another One NZ mobile
Call (to other mobile)Calls made to another NZ mobile not on the One NZ network, such as Spark or 2degrees
Call (to local & national landlines)Calls made to a NZ landline phone
Call (to BestMate)Calls made to your BestMate number
International call (to country)Any calls made to another country while you're in NZ
Roaming callAny calls you've made while you're roaming overseas
TXT (to One NZ mobile)Any TXTs sent to a One NZ mobile while you're in NZ or while you're roaming overseas
TXT (to other mobile)Any TXTs sent to a mobile not on the One NZ network (such as Spark, 2degrees or to a mobile in another country), while you're in NZ or while you're roaming overseas. TXT made to self service (such as 777 to get your balance) are also listed under this type
TXT (to BestMate)TXTs made to your One NZ BestMate number
International TXT (to country)Any TXTs sent to a mobile in another country, while you're in NZ or while you're roaming overseas. TXT made to self service (such as 777 to get your balance) are also listed under this type
PXT (to One NZ mobile)Picture messages you've sent to a One NZ mobile
PXT (to other mobile)Picture messages you've sent to another mobile not on the One NZ network (such as Spark, 2degrees or to a mobile in another country
PXT (to email)Picture messages you've sent to an email address
PXTPicture messages you've sent while overseas
DataAny data you've used connecting to the Internet, using apps or email etc. This is rolled up to a total amount of data you've used
Data (unmetered use)Data you've used connecting to the Internet, using apps or email services etc, that is not charged for i.e. most of My One NZ app
Charge (description)All charges made for buying an Add-On, renewing an Add-On, changing your BestMate number, etc
Top Up (description)All credits made to your Prepay account, such as a Top Up
Premium Services (via TXT or PXT)

Any charges made for a TXT/PXT from Premium Service provider. Premium Services are provided by third parties each service has its own unique short code.

More about Premium TXT Services >

Premium Services

(refund - TXT/PXT not received)

If your mobile was out of coverage/ turned off or did not have enough credit when a Premium Service provider tried to send you a Premium Service TXT/PXT then you will be refunded the Premium Service charge
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