Fixed Line Broadband Connection

About broadband speeds

We can provide the fastest speed available for your plan. However, there are multiple reasons why your connection speed may be less than the maximum or may vary. You can check how fast your connection is with this broadband speed test.

Broadband | Change your password (One NZ B)

This article walks you through the steps to change your One NZ broadband password if you are a One NZ B customer.

Account Details | How to find your customer/account number

This article explains where you can find your One NZ account number.

One NZ B and C bill | Summary

We try and make your Broadband and phone bill as simple to understand as possible.

Broadband | Change plan online

This article explains how you can change plan options with your One NZ Broadband plan.

Caller ID | User guides for ADSL/VDSL legacy copper phone lines

This article contains steps on how to manage Caller ID on copper phone lines for ADSL/VDSL connections.

About your Primary Rate Access (PRA) network upgrade

Why change? The PSTN network^ around New Zealand is being shut down over the next 5 years with some features being decommissioned in the near future, so we need to get your business ready. As a result we rolling out a network change that will enable your business to transition from PSTN to fibre.

About our Always Connected broadband promise

This article provides answers for the most common questions about our Always Connected broadband promise.

What causes high broadband data use at home?

This article details some of the most common Internet activities that can generate high data use. This is meant as a guide and does not go into specifics.

Remote Phone Divert | Set up for home phone (HFC)

This article contains steps on how to setup remote phone divert on your HFC home phone.

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