This article contains steps on how to setup remote phone divert on your HFC home phone.
Before you begin
Phone Divert Remote lets you activate Phone Divert from another phone when you're away from home. There is a monthly fee for Phone Divert Remote .
Calls to activate Phone Divert Remote will be charged to the account of the phone from which the call is made
Standard calling charges apply if you divert calls to a mobile phone or to another phone outside your local calling area, including international. These charges are payable by you (the call diverter), not the caller.
To add this calling feature, please call us on 0508 888 800.
Steps
Setup Phone Divert Remote
Before using this feature for the first time, you need to complete the following steps from your home phone:
- Lift the receiver and enter the activation code *81
- Enter *75 then press the # key
- You'll be asked to enter your PIN; the default PIN is 1 2 3 4
- Enter this, then press the # key
- Enter a new PIN as prompted, followed by #
- Re-enter your new PIN and press # to confirm
- You will then be told that your PIN has been updated and the service is ready for you to use.
Use Phone Divert Remote
- Dial the relevant number shown below from any phone. Remember to use the area code when dialling from a mobile phone or from outside your local calling area
Wellington 04 939 2372 (939 CDRA)
Christchurch 03 982 2372 (982 CDRA) - You will then be asked to enter your phone number (that is, the number you want your calls diverted from) and your PIN, followed by #. You must enter the phone number and the PIN in succession for the activation to work
- Enter *23 then press #
- Enter the phone number you want your calls diverted to, then press #
- Press 1 to confirm the phone number
- You'll hear two beeps to confirm that your calls will be diverted