Customise your home phone greetings (HFC)
You can choose from a variety of greeting options for your home phone.
Voicemail | Listen to your voicemail messages (HFC)
This article contains step on how you can listen to your voicemail if you are on an HFC connection.
Call Waiting | User guides for HFC Broadband
This article explains how to manage Call Waiting on HFC Broadband connections.
Can I have Cross Cost Centre Allocation without Split Reporting?
Yes you can, and Cross Cost Centre Allocation (CCCA) is a complimentary service. There's only one small fee if you would like help in the set-up phase: $129 (for 1-99 connections) or $199 (for more than 100 connections). CCCA is ideal for customers on our Corporate Sure Spend plan or for customers with over 200 connections.
Office Net | Support for VDSL services
This article covers what to do if you have an issue with your VDSL broadband connection as part of an OfficeNet package.
Naked Broadband | What happens to my phone number when I sign up?
When you sign up to Naked Broadband if you have an active landline your current phone number will be disconnected. If you also have any phone features currently on that line these will also be disconnected.
What counts towards my broadband data use?
On all our broadband plans, both upload and download data counts towards your data allowance (you download data every time you surf the internet or receive emails and you upload data when you send emails or use the internet to make voice calls).
Change your home phone recorded name (HFC)
Your home phone Recorded Name (Mailbox Name) is the name used in the Standard Greeting, Phone Divert and Message Waiting Notification. To update your recorded name:
Add a home phone to a broadband account
It's quick and easy to add home phone and calling to your account. Simply grab your current home phone account details, login to My One NZ and click the big red 'add home phone' button you'll see on the first screen - then just follow the step-by-step instructions.
Fibre | About your installation
Find out more about getting fibre broadband and what's involved.