Caller ID | User guides for ADSL/VDSL legacy copper phone lines

This article contains steps on how to manage Caller ID on copper phone lines for ADSL /VDSL connections.

This calling feature lets you see who's calling before you answer the call, and keep track of who has called. 

Before you begin

There is a monthly fee for Caller ID .

In some situations, Caller Display cannot show a caller's number. For example, number withheld/blocked by caller, overseas numbers, payphones and some mobile phones.

Below describes how it works:

  • To use Caller ID, you need a compatible phone or a caller display unit (the unit is normally battery powered, attaches to your phone and plugs into a telephone jackpoint)
  • As long as your caller stays on the phone so it rings at least twice, the phone or display unit will keep a record of all the people who have called you

Steps

Blocking your ID when making a call

This only applies to that call
  1. Lift the handset and dial *67
  2. Dial the number you wish to call immediately following; do not pause to wait for the dial tone.

Block your ID permanently

  1. Lift the handset, dial *31 and hang up

    Your ID will now be blocked when you make calls.

Unblock your ID

  1. Lift the handset, dial *32 and hang up

    Your ID will now be unblocked when you make calls

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