You can update the primary postal addresses for your account with one simple phone call. Your primary or account address is where your services are provided. Please note: Only the account holder (the person named on the account) can update these details.
Personal customers
To change your primary or account address please call us
- Mobile - 777 or 0800 800 021 free from your mobile
- ADSL/VDSL broadband - 0800 438 448
- Broadband (cable/HFC) - 0508 888 800
- Fibre broadband - 0800 806 106
Business customers
To change your primary or account address please call us
- Mobile - 888 or 0800 400 888 free from your mobile
- ADSL/VDSL broadband - 0800 400 888
- Broadband (cable/HFC) - 0508 888 800
- Fibre broadband - 0800 806 106
By default, your billing address is also your primary address but in My One NZ you can choose how and where you get your bill.