This article explains what to do if you need to change your services to a new address.
Can you change the address we provide your services too?
You can update the primary postal addresses for your account with one simple phone call. Your primary or account address is where your services are provided. Please note: Only the account holder (the person named on the account) can update these details.
How to request a change to your primary or account address?
Personal customers
To change your primary or account address please call us
- Mobile - 777 or 0800 800 021 free from your mobile
- ADSL/VDSL broadband - 0800 438 448
- Broadband (cable/HFC) - 0508 888 800
- Fibre broadband - 0800 806 106
Business customers
To change your primary or account address please call us
- Mobile - 888 or 0800 400 888 free from your mobile
- ADSL/VDSL broadband - 0800 400 888
- Broadband (cable/HFC) - 0508 888 800
- Fibre broadband - 0800 806 106
By default, your billing address is also your primary address but in My One NZ you can choose how and where you get your bill.