Broadband
Awesome home broadband connectivity is more important than ever.
And that means having the right broadband plan, and great hardware to deliver your WiFi.
So you can work, play, watch, and learn with our broadband plans.
And that means having the right broadband plan, and great hardware to deliver your WiFi.
So you can work, play, watch, and learn with our broadband plans.
Wireless Broadband
Simply plug in your Wireless modem, download the app and go. So easy.
Explore Wireless Broadband
Fibre Broadband
Fibre is one of the fastest internet technologies available.
Explore Fibre Broadband
Rural broadband
Get yourself broadband in Rural, remote, and in some hard to reach areas.
Explore Rural Broadband
Why One NZ for broadband
With reliable broadband, an always-connected promise, and options for mesh WiFi, One NZ is a great choice.
SuperWiFi
Add on SuperWiFi to your SmartWiFi to extend your network, with the latest mesh technology. It’s your whole-home WiFi solution. $5/month, per mesh unit on a 12-month term.
Explore SuperWiFi
Our 'Always Connected' promise
We can top up your mobile data on your eligible Pay Monthly mobile plan should your broadband go down.
Explore our broadband promise
Free broadband install
We take care of the basics so there are no fees for your standard broadband installation. It's free.
Moving house? Move your broadband too.
Our dedicated move-home team can move your broadband with you.
Fill out a request and we'll get back to you within 48 hours. Simple.
Fill out a request and we'll get back to you within 48 hours. Simple.
Offer summaries
Download your offer summary document
- Download the Unlimited Fibre Broadband offer summary (PDF, 381 KB)
- Download the Unlimited Wireless Broadband offer summary (PDF, 153 KB)
- Download the Capped Wireless Broadband offer summary (PDF, 151 KB)
Frequently asked questions
What is the 111 Contact Code?
The Commerce Commission's 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure.
Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please fill out a Vulnerable Consumers Application form . If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.
Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please fill out a Vulnerable Consumers Application form . If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.
What is the difference between Fibre broadband and Wireless Broadband?
The difference between these two broadband technologies is the method of delivery, the speed and bandwidth.
- Fibre Broadband is much faster than the standard definition of 'broadband' with standard plans starting at 500Mbps. Low latency is a strong characteristic of Fibre broadband, and is preferable for gamers because of it.
- Wireless Broadband is delivered over our 4G mobile network, and our 5G mobile network. With Wireless broadband, the modem comes with a SIM card pre-installed, making it very easy to set up.
Will Broadband affect my monitored alarms?
Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
How can I pay my broadband bill?
Learn about the easy ways to pay your bill
.
Explore broadband options
We’re here to help
Troubleshoot common broadband problems
Learn why you might be experiencing a slow connection speed. Get tips to help improve your online experience.
Troubleshooting tips
Measure your connection speed
Test your broadband speed to know how fast you’re connecting.
Check your speed
Set up your modem
Step-by-step guides to help you get your broadband up and running.
Get your modem set up
