Home Phone Wireless not working?
If your Home Phone Wireless service is not working then call 0800 189 189 from another phone and our service team will check to see if everything is working correctly. If the device is still not working please go to one of our retail stores where you signed up for Home Phone Wireless and we will send it to get assessed. We will offer you a loan phone during this time.
B818/H122 | Change Wi-Fi name or password
This page explains how to change the Wi-Fi name and password on a B818 or H122 modem.
About the Account Administration Fee
This page provides answers to questions you may have about the Account Administration Fee.
Home Phone Wireless | Fix your home phone
Tips to fix problems making or receiving calls from your Home Phone Wireless.
What are people charged when calling my Home Phone Wireless number?
Standard home phone calling charges apply. If the person calling you is in the same local calling area, they will be charged at the local calling rates (i.e. a free local call). So if you are both in the same local calling area you can call each other for free in the same way all home phone customers currently do - whether fixed line or wireless.
Rewards Music Presales | Summary
This article explains what our music presales are and how they work.
B818 Modem | Step-by-step guides
This article covers the most common questions and answers about the B818 modem (e.g. how to set up your modem).
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.