This article explains where you can find your One NZ account number.
Before you begin
Your customer number, or account number, is shown on your monthly bill, top right of the document.
If you don't have your bill to hand, no worries, you can find it online in My One NZ.
You should refer to this number if:
- You have any billing queries.
- You are making or setting up payments.
Include any leading zeros i.e. include all the digits of your Account Number.
Prepay services
Your account number is your phone number.
Steps
If you know which One NZ Bank account name you pay, then follow the appropriate steps below, otherwise you can check Billing | Should I choose One NZ A, B or C?
One NZ A (Mobile, Mobile Broadband, Wireless Broadband, Broadband, Home Phone) )
- Sign in to My One NZ
(Mobile), using your username or phone number and password
On your Summary page, your account number is listed under your connection as Account: number
One NZ B (ADSL/VDSL/Fibre Broadband, Home Phone)
- Sign in to My One NZ (Internet & Landline), using your username and password
- On your Account summary page, click on Latest bill (PDF)
Your bill will open in a new window and your Customer Number is show top right corner
One NZ C (HFC/Fibre Broadband, Home Phone - Ref:TCL)
- Sign in to My One NZ
(Customer Zone)
On your summary screen, you will see your account number listed