Voice Calling Over Broadband | Troubleshoot Degraded Service
This article contains some steps you can try if you are hearing static or robotic or choppy audio on your VoIP phone line.
Call Waiting | User guides for voice calling over broadband
This article explains how to manage Call Waiting on VoIP for ADSL/VDSL, Fibre or HFC connections.
Call Control | User guides for voice calling over broadband
This article explains how to manage Call Control on VoIP for ADSL/VDSL,Fibre or HFC connections.
018 Directory Assistance | Summary
This article provides details about 018 Directory service.
About your Primary Rate Access (PRA) network upgrade
Why change? The PSTN network^ around New Zealand is being shut down over the next 5 years with some features being decommissioned in the near future, so we need to get your business ready. As a result we rolling out a network change that will enable your business to transition from PSTN to fibre.
Three-Way Calling | User guides for voice calling over broadband
This article explains how to manage Three-Way Calling on VoIP for ADSL/VDSL, Fibre or HFC connections.
Voice Calling over Broadband (VoIP) | Summary
This article contains information about VoIP including how it works and what to consider before switching to it.
Caller ID | User guides for voice calling over broadband
This article contains steps on how to manage Caller ID on VoIP for ADSL/VDSL, Fibre or HFC connections.
Check if toll calls are coming through One NZ
To check your dialling status, call 07 832 0000. This is a free call, which will go to a recorded message. If the message says "Welcome to One NZ" then you have direct dialling access through our network. If the message is from another toll provider, then your default access is through that company.
Are local calls free with One NZ home phone?
Yes. You get unlimited free local calling as part of your One NZ home phone and calling pack.