Voice Calling Over Broadband | Troubleshoot Degraded Service
This article contains some steps you can try if you are hearing static or robotic or choppy audio on your VoIP phone line.
Call Waiting | User guides for voice calling over broadband
This article explains how to manage Call Waiting on VoIP for ADSL/VDSL, Fibre or HFC connections.
Call Control | User guides for voice calling over broadband
This article explains how to manage Call Control on VoIP for ADSL/VDSL,Fibre or HFC connections.
Talk 0 plan | What if my nominated One NZ mobile switches to another provider?
Talk 0 is a deal for calling One NZ mobiles only so your Talk 0 plan will automatically close and you'll be charged normal mobile rates for any calls made if your nominated Talk 0 number is no longer with One NZ .
018 - national directory assistance - use and costs
National directory assistance FAQ
About your Primary Rate Access (PRA) network upgrade
Why change? The PSTN network^ around New Zealand is being shut down over the next 5 years with some features being decommissioned in the near future, so we need to get your business ready. As a result we rolling out a network change that will enable your business to transition from PSTN to fibre.
Three-Way Calling | User guides for voice calling over broadband
This article explains how to manage Three-Way Calling on VoIP for ADSL/VDSL, Fibre or HFC connections.
Voice Calling over Broadband (VoIP) | Summary
This article contains information about VoIP including how it works and what to consider before switching to it.
Caller ID | User guides for voice calling over broadband
This article contains steps on how to manage Caller ID on VoIP for ADSL/VDSL, Fibre or HFC connections.
Add a home phone to a broadband account
It's quick and easy to add home phone and calling to your account. Simply grab your current home phone account details, login to My One NZ and click the big red 'add home phone' button you'll see on the first screen - then just follow the step-by-step instructions.