This article provides details about 018 Directory service.
What is the 018 Directory Assistance service?
018 is a directory assistance service that allows customers to find home or business phone numbers and addresses in New Zealand.
What do you get?
You can call 018 and provide a name (even if the exact spelling is unknown) and a rough address. If the number and address are listed, the operator will provide them. The operator can also help narrow down results if there are multiple matches. Customers can connect directly to the number by pressing 1* without needing to write it down.
This service gives you:
- Access up-to-date listings of all New Zealand phone numbers and addresses
- Convenient way to find contact details without needing an exact spelling or address
- Option to connect directly to the number without writing it down
- For mobile customers on the network, details can be sent via TXT after the call
How to access it?
You can call 018 from their mobile or landline to access the directory assistance service.
Pricing
From your mobile (Incl GST)
| Calls to 018 (National Directory Assistance) from a mobile | $1.03 |
| Direct Connect from a mobile (Push 1 to Direct Connect within an 018 call) | $0.49 |
From your landline (Incl GST)
| Calls to 018 (National Directory Assistance) from a landline | $0.64 |
| Direct connect from a landline (Push 1 to Direct Connect within an 018 call) | $0.42 |
From your business landline (Excl GST)
| Calls to 018 (National Directory Assistance) from a landline | $0.80 |
| Direct connect from a landline (Push 1 to Direct Connect within an 018 call) | $0.42 |
You should Know
- If the mobile has a toll bar or is on Prepay, Direct Connect cannot be used
- Direct Connect cannot be used for 0900 numbers
- Pressing 1 for Direct Connect from a mobile costs $0.51, plus the plan's off-net rate for the call
- If the mobile number is blocked from Caller ID, the follow-up TXT and Direct Connect cannot be used, but the 018 call will still be charged
- For privacy reasons, 018 cannot provide an address or name if only a phone number is known, or a phone number if only an address is known
Support
Visit the 018 website for more information or frequently asked questions about the service.