Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
My One NZ | Add or Update a Credit Card
We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!
Does it cost to enter a One NZ comp when you text to 767?
It's a FREE TXT to 767 to enter a One NZ competition or Rewards draw if you're a One NZ customer. It's $0.20 for those on other networks.
Can I set up both Prepay Auto Top Up options?
You can set up a number with a TXT me first Auto Top Up, or an Auto Top Up but you cannot set up a number to have both types of Auto Top Up.
Find an overseas number
Call International directory enquiries on 0172. Please be aware that there will be an on-charged cost from Directory Assistance for this service.
Roaming | Calling 777 or 888
This article explains how you can contact our customer car teams while roaming overseas.
What are the One NZ mobile network frequencies?
Experiencing 4G dropped calls?
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Mobile | 4G Summary
This article explains what 4G is and how it works