Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Does it cost to enter a One NZ comp when you text to 767?
It's a FREE TXT to 767 to enter a One NZ competition or Rewards draw if you're a One NZ customer. It's $0.20 for those on other networks.
Can I set up both Prepay Auto Top Up options?
You can set up a number with a TXT me first Auto Top Up, or an Auto Top Up but you cannot set up a number to have both types of Auto Top Up.
Find an overseas number
Call International directory enquiries on 0172. Please be aware that there will be an on-charged cost from Directory Assistance for this service.
Roaming | Calling 777 or 888
Learn how you can contact customer care while roaming overseas.
What are the One NZ mobile network frequencies?
Experiencing 4G dropped calls?
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Mobile | Video Call Issues
This article explains why your video call may fail or disconnect.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.