What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.
"Relay Not Allowed" when sending email on a mobile
This is due to your ISP blocking external access to their SMTP (sending) email server. This means that unless your computer is connected to their network, they will not allow you to send using their outgoing (SMTP) server. ISPs implement this to reduce the risk of their servers being used for spam. They notify you by sending you that strange 'relay' email. Some ISPs support SMTP authentication which basically makes you log in (proving that you are who you say you are) before you send the email.
Auto Top Up when changing Prepay plans
There is no impact to your Auto Top Up if you change between different Prepay plans.
Mobile | Tips to control your mobile data
This article covers how to ensure you're not using more mobile data than you intend to, with suggestions of things to check on and monitor.
Mobile | About Account Security PINs
This article explains why we use security PINs on your Mobile account.
How can I tell if it's a One NZ mobile number?
Just free TXT the person's number to 300, and we'll TXT you back to let you know if they are currently on the One NZ network.
Premium TXTs | Stop receiving Premium TXT alerts
This article explains how to stop receiving Premium TXTs
Prepay | Find your mobile serial number
This article explains where you can find your serial number on your Prepay Mobile.
My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.
Premium TXTs | About
This article explains what premium TXT services are and how you can sign up to them and how to cancel them.