My One NZ | Change email address
This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
My One NZ | User types
Your view and use of My One NZ will vary according to your access level. Customers can have multiple accounts; accounts can have multiple connections and connections are the simplest form of access.
My One NZ | Adjust your Prepay MyFlex plan
From 24 September 2025, you will no longer be able to change or flex your MyFlex plan.
My One NZ | Make a Credit Card payment for One NZ A
This page explains how to pay your bill using your credit card through the My One NZ App.
My One NZ | Check your balance
This article explains how to view your balance through our website, app or via TXT