My One NZ | Check your balance using our website

This page explains how to view your mobile account balance using My One NZ for desktop.

Before you start

For Pay Monthly connections.

  • Credit balances are not displayed
  • To view billing information, you need to have a Customer or Account level of access. Learn more about access levels in My One NZ

For Prepay connections.

You can view the amount of credit remaining for each of your Prepay services.


  1. Log into My One NZ , selecting My One NZ
    Screenshot My One NZ Web login
    The Summary screen appears.
  2. The balances appear next to the relevant mobile numbers:
    • Plan minutes TXTs and data:
      The remaining minutes, TXTs and data appears next to each mobile number.
    • Invoice balance (Pay Monthly only):
      The outstanding amount owing on the account appears next to the account holder's mobile number.
    • Credit balance (Prepay only):
      The credit balance appears underneath the Prepay mobile number.
      Screenshot - My One NZ Web - Summary screen - Balance

What to do if that didn't work.

You can also check your balance using the My One NZ app .

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