This page explains how to view your mobile account balance using My One NZ for desktop.

Before you start

For Pay Monthly connections.

• Credit balances are not displayed
• To view billing information, you need to have a Customer or Account level of access. Learn more about access levels in My One NZ . 

For Prepay connections.

You can view the amount of credit remaining for each of your Prepay services.

Steps

1. Log into My One NZ , selecting My One NZ
   

   

   The Summary screen appears.
2. The balances appear next to the relevant mobile numbers:
   
   • Plan minutes TXTs and data:
     The remaining minutes, TXTs and data appears next to each mobile number.
     
   • Invoice balance (Pay Monthly only):
     The outstanding amount owing on the account appears next to the account holder's mobile number.
     
   • Credit balance (Prepay only):
     The credit balance appears underneath the Prepay mobile number.
     

     

What to do if that didn't work.

You can also check your balance using the My One NZ app .