Account Details | Forgotten Security PIN
This article explains what to do if you have forgotten your PIN for your account.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
CallMe | Request a call back
This article explains how to use CallMe.Before you beginCallMe is a service we provide where you can request a call back from other people on our network for free.
Mobile | Block incoming or outgoing calls
This article advises how to block incoming or outgoing calls on a mobile handset.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
Prepay | Troubleshooting Top up issues
This article will let you know some common Prepay top up issues and what you can do.
Mobile | How to change your Pay Monthly plan
This article explains how you can change your Pay Monthly plan.
About 'not enough credit' TXT notifications
Details about what can cause 'not enough credit' TXT notifications, we you haven't tried to send a TXT.
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
Prepay | About Prepay Add-Ons
This article provides details about how to get or cancel Prepay Add-Ons.