This article explains what to do if you have forgotten your PIN for your account.

What should you do if you have forgotten your account PIN?

If you have forgotten your security PIN (personal identification number), or you want to change it, please contact us .

We will ask you some security questions to identify you as the person legally responsible for the account, prior to making any changes.

What is your Account Security PIN?

Your 'Account security PIN' is the same PIN you give us when obtaining information over the phone and is a 4-digit number set up by you to enable us to identify you quickly. This is the PIN you use after you have logged into My One NZ to access or amend account information.