Mobile

Mobile | New SIM card

This article explains how to get a new SIM card for your Mobile Phone.

Wireless Broadband | Fix your home phone

This article provides steps to help troubleshoot issues you are experiencing with your home phone on Wireless Broadband.

Prepay | Activate a Prepay SIM

This article contains steps on how to activate a One NZ Prepay SIM through your mobile handset or by calling 777.

Roaming | How it is shown on your bill

This article provides details on how different kinds of roaming appear on your bill if you have a One NZ A account.

Mobile Pay Monthly | About plan transfer fees

This article contains details about On Account plan transfer fees

About early resign fees

What is an early resign fee?

About Premium TXT services

Find out what Premium TXT services are, how charges work, how to stop them, and what to do if you have a problem with a service.

Mobile | About TXT-a-park

This article describes how to use your mobile to pay for your parking without cash.

Voicemail | Countries where dialling 707 for voicemail works

This article explains what countires you can dial 707 to hear your voicemail messages.

About Early Termination Fees

Find out when an Early Termination Fee may apply, how it’s calculated and where to find it on your bill.