Prepay | Troubleshooting Top up issues
This article will let you know some common Prepay top up issues and what you can do.
Mobile | How to change your Pay Monthly plan
This article explains how you can change your Pay Monthly plan.
About 'not enough credit' TXT notifications
Details about what can cause 'not enough credit' TXT notifications, we you haven't tried to send a TXT.
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
Prepay | About Prepay Add-Ons
This article provides details about how to get or cancel Prepay Add-Ons.
Caller ID | Block Caller ID for Mobile and Wireless Broadband phones
This article explains how you can prevent your name or number being shown when you call another mobile. Some mobiles let you turn off Caller ID permanently, others for the next call only.
Mobile Voicemail | Resolve Issues
This article covers the most common mobile voicemail issues and solutions.
Vulnerable Consumers
You Need to Know: Your Landline Won't Work During a Power Outage
Mobile | Short code numbers
This article describes what mobile short codes are available
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.