Bring your Mobile number or Home Phone number to One NZ
Learn how to transfer your mobile number or your home phone number with another provider - across to One NZ.
Mobile | Fix mobile data issues
This page explains how you can troubleshoot no internet connection problems on your Mobile Phone.
Mobile | Fix problems with making and receiving calls
This page explains how you can troubleshoot making or receiving calls from your mobile phone.
About emails from One NZ
Find out which email domains One NZ uses so you can check whether an email you’ve received is from us.
About PXTs (MMS messages)
Find out what PXT messages are, how they’re charged, why some TXTs may be sent as PXTs, and what to do if you’re having trouble sending or receiving them.
Mobile | 'Emergency Calls Only' message showing
You may see a "No service" message instead.
My One NZ | Download the App and Register.
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Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Mobile | Find your SIM card number
Here's how you can find your SIM card number using your phone or device.
What's the number for my mobile or tablet?
There's an easy and free way to find out what the mobile number for your device is. How to find your device's phone number