Wireless Broadband | Fix No Internet Issues
This article provides steps to help you troubleshoot issues when your Wireless Broadband modem can't connect to the internet via our 4G mobile network.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Prepay | When does Prepay credit expire
This article explains how long credit added to a Prepay number lasts for.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to relocate your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
CallMe | Request a call back
This article explains how to use CallMe.Before you beginCallMe is a service we provide where you can request a call back from other people on our network for free.
Mobile | About blocking phone calls
Learn how to block incoming calls or outgoing calls on Pay Monthly.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)