Your Wireless Broadband modem connects to the internet via our 4G mobile network. So, if you cannot access the Internet, here are some simple steps to check before calling us:
- Check that the power is on. If not, turn it on
- Log into your modem's web management page - to check the network status
- If no SIM card is detected, power off the modem, reinstall the SIM card and try again
- If no network is available, please check on the placement of the modem - high up and near a window is ideal.
If it's none of these things, best to give us a call so we can run through other checks on 0800 800 966 .