Does it cost to enter a One NZ comp when you text to 767?
It's a FREE TXT to 767 to enter a One NZ competition or Rewards draw if you're a One NZ customer. It's $0.20 for those on other networks.
Can I take Home Phone Wireless to the bach for the weekend?
No, the Home Phone Wireless terms and conditions state that you'll only use it at the address specified when you signed up for the service.
Can I set up both Prepay Auto Top Up options?
You can set up a number with a TXT me first Auto Top Up, or an Auto Top Up but you cannot set up a number to have both types of Auto Top Up.
Find an overseas number
Call International directory enquiries on 0172. Please be aware that there will be an on-charged cost from Directory Assistance for this service.
Roaming | Calling 777 or 888
Learn how you can contact customer care while roaming overseas.
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
About the Rural Broadband Initiative (RBI)
The Rural Broadband Initiative (RBI) has delivered better broadband coverage and speeds to rural areas of New Zealand, bringing rural broadband to around 275,000 rural households.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
I got a TXT about my mobile voicemail security?
If your mobile voicemail PIN is changed, or more than three incorrect attempts have been made to access your voicemail, we will let you know via TXT so you can make sure your personal messages stay safe.
Mobile | Video Call Issues
This article explains why your video call may fail or disconnect.