SIM Swap | Frequently Asked Questions
This article contains details on how to move your number to a new SIM
Credit limits on a mobile account
When you joined us, a credit limit may have been applied to your account. This credit limit is one of the conditions of your account, and is the total amount you are allowed to spend on your account without payment. You are responsible for all charges on your mobile, whether you are over your credit limit or not.
One NZ B and C bill | Summary
We try and make your Broadband and phone bill as simple to understand as possible.
My One NZ | Unable to sign in
This article explains what to do if you can't sign into My One NZ
Flexi Data | Mobile data for Pay Monthly plans
This article covers how you can get more mobile data using the Flexi Data service.
Mobile | Lost or stolen phone
This article contains steps on what you can do if your mobile device has been lost or stolen.
One Business with Webex and SIP | Your bill
This article details what is included in your One Business with Webex or SIP bill.
Help with Secure Device Manager
This article covers the most commonly asked help questions for the Secure Device Manager service, including connecting Android devices and has the Secure Device Manager User's and Admin Guides available to download at the bottom of this page.
Prepay | Casual data rates
This article explains what the casual data rates are for our Prepay plans.
Wireless Broadband | Installation and setup overview
This article covers installations for 4G Wireless Broadband connections: