Prepay | About the MyFlex plan

Published on: 29/04/2026 05:32 PM

MyFlex Prepay is no longer available for purchase.
For a more current plan, try our Prepay Plus .

If you still use a MyFlex plan with us, you can stay on this plan, however options to flex or change options are no longer available.

What is the MyFlex plan?

Our MyFlex plan is a Prepay plan, which gave flexibility for the level of data allocation, calling minutes, and TXTs to suit you.

Calls, Rates and Rewards on MyFlex.

Calls to Australia.

These are included in all MyFlex plans (including all MyFlex pre-set configurations/plans and MyFlex configurations/plans you designed yourself).

If you have used all the minutes from your plan or have not renewed your plan, then calls to Australia will cost you $0.89 per minute. See the relevant casual rates below.

Casual Rates.

Casual rates apply in the following scenarios:

You use all of your included allowance (including any Add-Ons or Deals).
There is not enough credit to renew your plan.

You can view your casual rates in My One NZ .

Prepay Deals and Rewards

As a One NZ customer, you can get rewarded with exclusive Prepay Deals every week with personalised data, minutes and TXT messages just for you.
You can also get Movie, music, and sports offers on any day.

Learn how to buy a Daily Deal >
Learn about our Rewards >

Learn about our carry over allowances >

Frequently Asked Questions.

How long does the MyFlex plan last?

The MyFlex plan allowances are valid for 28 days.

Will my unused entitlements carry over to the next renewal date?

Yes absolutely!
As long as you have sufficient credit for your plan to renew. If you do not have enough credit on renewal day, you have 48 hours from when your plan goes on hold to renew it and keep any unused or carry over minutes, TXTs and data.

After the 48 hours from when your plan goes on hold, if there's still not enough credit then the plan does not renew and you'll lose any unused or carry over minutes, TXTs and data.

How much of my allowances can I carry over?

As a MyFlex customer, you can carry over up to 500 unused minutes, 500 unused TXTs and up to 3.5GB of unused data when your plan renews.

What happens if I don't have enough credit on my renewal date?

If you don't have enough credit on your plan renewal day, you have 48 hours from when your plan goes on hold to renew it, and to keep your carry over balance.

What happens if I run out of data, minutes or TXTs before my renewal date?

If you run out of data, minutes or TXT before your renewal date, you'll be charged at a casual rate for any data, calls and TXT you make.
To help you stay connected, you can buy extra data, minutes or TXT boost Add-Ons to get you through your next renewal date, or move to one of our Prepay Plus plans.

Buy extra data, minutes or TXT boost Add-Ons to get you through to your next renewal date.