Unlock a One NZ mobile phone | All available instructions
This article lists all the available unlock instructions for One NZ mobiles
Unregistered SIM or Not Registered on Network message
This message will be caused by either a locked/defective phone, or a faulty SIM card.
Deco X58 | Insert a new SIM card in the modem
This page explains how to remove and insert a SIM card into a Deco X58 modem.
Guide to unlock the Vodafone Smart P11
Switch the phone off Insert non-One NZ SIM card Switch the phone. The device will display Network locked or SIM ME lock Enter the SIM unlock code Select OK Phone should now be unlocked.
Mobile user guides
Our online mobile user guides provide detailed step-by-step instructions on how to use your mobile phone, as well as basic troubleshooting for some common problems.
Mobile | Data isn't working on a new SIM card
This article contains steps to get mobile data working with a new SIM card.
B818/H122 | Change Wi-Fi name or password
This page explains how to change the Wi-Fi name and password on a B818 or H122 modem.
Where can I find my Apple Device Enrolment Program customer ID?
To find your DEP Customer ID, log into https://idmsa.apple.com/IDMSWebAuth/login.html?disable2SV=true&rv=2&appIdKey=09273cfd6b56a8ce5af52a0153d1d796d364e03a36c6e87ef21e92c77a83ef3f&path=/qforms/web/index/avs&language=US-EN&country=NZ and click on your name in the upper right corner, choosing Organisation Details from the drop-down menu will show your ID number.
What uses my iPhone or iPad's data?
Daily use of your iPhone or your iPad can use quite a lot of data without you realising.
B818 Modem | Step-by-step guides
This article covers the most common questions and answers about the B818 modem (e.g. how to set up your modem).