Mobile Hardware

This article provides a link to our modem setup guides

This article contains information about eSIMs, including what it is, how to get an eSIM, how it works

This article contains information about OneNumber and eSIM

This article contains information about how to activate OneNumber.

This article contains steps on how to make changes to OneNumber.

This article explains how to set up the Deco Device X80 - 5G.

This article explains how to set up the Deco Device X58 - 4G.

This article explains how you can check Online Shop orders that you have submitted through our My One NZ App.

This article lists all the available unlock instructions for One NZ mobiles

This message will be caused by either a locked/defective phone, or a faulty SIM card.