Your watch will automatically work with any new mobile number. You don't need to do anything.

Apple

1. Turn on your new Apple Watch and hold it close to your iPhone.
2. When the mobile set-up page appears, tap Set Up Mobile.
3. Login with your My One NZ username and password.
4. A message will display informing you that you already have a wearable device connected to this mobile plan.
5. Click the option Swap connection to new device.
6. Wait while the plan is updated.
7. You'll see a success message when the process is complete. Tap Done.
8. Your new watch is connected to your Pay Monthly mobile plans.

Samsung

1. Open the Galaxy Wearables app on your phone, tap Watch Settings and then Mobile Plans.
2. Tap Next on the Set up a mobile plan screen.
3. Enter your My One NZ username (email address) and password if prompted and tap Login.
4. The system recognises you already have a wearable device connected to this mobile plan. Tap Swap connection to new device.
5. You will see a message that the plan has been updated. Tap Done.
6. The screen will show setting up mobile plan, you will be prompted if you want to use your One NZ Plan. Tap Use Plan.
7. Once set up is complete, the screen will show Welcome to One NZ. Tap Done.
8. Your new watch is now connected to your Pay Monthly mobile plan.

Apple:

• From your Apple Watch app tap Cellular then One NZ then Manage One NZ Account.
• Log in to your My One NZ account.
• The OneNumber add-on will display, tap Cancel OneNumber.

Samsung:

• From your Galaxy Wearable App go to Watch settings then Mobile plans then remove the cellular plan
• Log in to your My One NZ account
• Under confirm removal of OneNumber add-on tap Continue

Otherwise, call us 777 or stop by a One NZ store.

Still being billed for OneNumber after you cancelled it? If you have OneNumber active on more than one mobile plan, check you cancelled OneNumber for the right plan. Otherwise, call us on 0800 800 021 or visit one of our One NZ stores.