About putting your One NZ services on hold
Find out whether you can temporarily put your One NZ services on hold, what you need to do first, and how to get started.
SIM Card | Troubleshooting
This article contains steps to identify and resolve issues with your SIM card.
Prepay | Top Up using Online EFTPOS
This article explains how to top up your One NZ Prepay mobile using Online EFTPOS on the Fastpay page.
Deco App | Set Up SmartWiFi
This page explains how to set up a SmartWiFi router using the Deco App for both fixed and wireless broadband
Deco App | Set Up SuperWiFi Unit
This page explains how to set up SuperWiFi using the Deco App for both fixed and wireless broadband
My One NZ | Set up Direct Debit from a credit card
This page explains how to set up a direct debit from a Credit Card (VCC) using My One NZ
My One NZ | Add or Update a Credit Card
We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!
Prepay | About Rollover
What is Prepay Plus Rollover?
SmartWiFi BE48 - 5G | Set up the Modem
This article explains how to set up the Deco Device BE48 - 5G
Mobile Pay Monthly | Available Plans
This article provides a link to our latest Mobile On Account plans that are available for you to sign up to.