This article explains how you can check for any events that may be impacting your services.
Before you begin
An outage sometimes does happen so our goal is to minimise disruption and get connectivity back and up and running as quickly and safely as we can.
Before contacting us or performing any troubleshooting, you should check if there any outages in your area that might be impacting your services.
How to check for outages?
You should visit our Network Status web page (https://one.nz/help/network-status/)
to view any planned or unplanned outages that may have been reported.
Support
If you are unable to see an outage in your area then you should try a few troubleshooting steps based on your issue: