HFC | Fix broadband issues
You should know
How to turn off your Modem Wi-Fi | HG659
If you have SuperWifi connected to your broadband modem, we recommend you turn off the Wi-Fi on your broadband modem.
Ultra Hub | Turn off Wi-Fi
This page explains how to turn off the Wi-Fi on your Ultra Hub modem
Ultra Hub | Set up port forwarding
This page explains how you can set up port forwarding on an Ultra Hub modem.
One NZ broadband: Already got a modem?
ADSL and VDSL
Broadband | Non-One NZ modems settings
If you are setting up your own modem on a One NZ Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.
Vulnerable Consumers
You Need to Know: Your Landline Won't Work During a Power Outage
Static IP addresses
An Internet Protocol (IP) address is a unique number sequence used to identify every device that is connected to the Internet. It's like a street address for your computer.
Set up and connect to WiFi
WiFi is the wireless connection between your device and your modem/router or mesh.
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.