My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
How to listen to Easy Office and Business voicemail
This article includes steps on how to listen to Voicemail on your Easy Office or Business connection
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
HFC | Fix broadband issues
You should know
How to turn off your Modem Wi-Fi | HG659
If you have SuperWifi connected to your broadband modem, we recommend you turn off the Wi-Fi on your broadband modem.
Ultra Hub | Turn off Wi-Fi
This page explains how to turn off the Wi-Fi on your Ultra Hub modem
Ultra Hub | Set up port forwarding
This page explains how you can set up port forwarding on an Ultra Hub modem.
One NZ broadband: Already got a modem?
Voice Calling over broadbandIf you have Voice calling over broadband, you will need to use the latest modem we supply as Voice calling over broadband doesn't work with other modems. One NZ Broadband only (no voice calling) or standard copper landlinesYou can use your own modem if you don't have Voice calling over broadband.