Set up and connect to WiFi
WiFi is the wireless connection between your device and your modem/router or mesh.
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
Are emails from no-reply@vngs.co.nz safe to open?
Yes - this email is from One NZ Next Generation Services which is part of One NZ.
About Viruses, Trojans and Spyware
What is a Virus?
My One NZ | Download the App and Register.
Want to register for My One NZ?
Broadband | How to fix your internet connection
This article provides steps to help you troubleshoot Fixed-line internet connection issues.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Broadband | Fix Wi-Fi
This article provides steps to help you troubleshoot your home Wi-Fi connection between your device and your modem/router.
About early resign fees
What is an early resign fee?