Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
Are emails from no-reply@vngs.co.nz safe to open?
Yes - this email is from One NZ Next Generation Services which is part of One NZ.
About Viruses, Trojans and Spyware
What is a Virus?
My One NZ | Download the App and Register.
Want to register for My One NZ?
Broadband | How to fix your internet connection
This article provides steps to help you troubleshoot Fixed-line internet connection issues.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Broadband | Fix Wi-Fi
This article provides steps to help you troubleshoot your home Wi-Fi connection between your device and your modem/router.
About early resign fees
What is an early resign fee?
Ultra Hub | Change your WiFi name or password
Ultra Hub modem guide to personalise a Wi-Fi name and/or password
Voicemail | User guides for voice calling over broadband
This article explains how to set up and manage voicemail for VoIP ADSL, VDSL, Fibre, HFC and Line Link Red home phones.