One NZ broadband: Already got a modem?
Voice Calling over broadbandIf you have Voice calling over broadband, you will need to use the latest modem we supply as Voice calling over broadband doesn't work with other modems. One NZ Broadband only (no voice calling) or standard copper landlinesYou can use your own modem if you don't have Voice calling over broadband.
Broadband | Non-One NZ modems settings
If you are setting up your own modem on a One NZ Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.
Vulnerable Consumers
You should know
Static IP addresses
An Internet Protocol (IP) address is a unique number sequence used to identify every device that is connected to the Internet. It's like a street address for your computer.
Set up and connect to WiFi
WiFi is the wireless connection between your device and your modem/router or mesh.
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
Are emails from no-reply@vngs.co.nz safe to open?
Yes - this email is from One NZ Next Generation Services which is part of One NZ.
About Viruses, Trojans and Spyware
What is a Virus?
My One NZ | Download the App and Register.
Want to register for My One NZ?