If you are setting up your own modem on a One NZ Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.
- Check your modem is compatible with the broadband service you are connecting to
- If you are connecting to Fibre, your modem must support WAN VLAN tagging with IPoE
- If you are connecting to VDSL or ADSL, your modem must support New Zealand PPPoA DSL
- Check you are on a broadband only plan
- If you have voice calling over broadband, you will need to use the latest One NZ supplied modem. If your non-One NZ modem has SIP voice calling capability, this cannot be used on the One NZ network.
You'll find our set up voice calling guide over here .
Take a look at our set up guide here .
One NZ modem: If you are using a One NZ modem, these settings should not be changed on your modem. If you are experiencing issues, please call us . Rural or Wireless Broadband modems use a SIM card and the settings are embedded on the card, if you're having issues, please call us .
Fibre and HFC
Field | Configuration |
Access Type | Ethernet |
Connection Type | IP routing (IP/DHCP) |
MTU | 1500 |
VLAN | On |
VLAN ID | 10 |
IP protocol version | IPv4 + IPv6 |
IPv4 address type | DHCP |
DNS | Automatic |
IPv6 addressing type | DHCP |
VDSL
Field | Configuration |
Access Type | PTM |
Connection Type | IP routing (IP/DHCP) |
MTU | 1500 |
VLAN | On |
VLAN ID | 10 |
IP protocol version | IPv4 +IPv6 |
IPv4 address type | DHCP |
DNS | Automatic |
IPv6 addressing type | DHCP |
ADSL
Field | Configuration |
Login | User |
Password | User |
PPP | PPP over ATM (RFC2364) |
VPI | 0 |
VCI | 100 |
Preferred DNS | 203.109.191.1 |
Secondary DNS | 203.118.191.1 |
Still need help?
If you need further help setting up your non-One NZ modem, please refer to your modem user guide or contact your modem manufacturer.