If you are setting up your own modem on a One NZ Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.
Before you begin
Check your modem is compatible with the broadband service you are connecting to, if you are connecting to:
- Fibre, your modem must support WAN VLAN tagging with IPoE
- VDSL or ADSL, your modem must support New Zealand PPPoA DSL
Check you are on a broadband only plan
If you have voice calling over broadband, you will need to use the latest One NZ supplied modem. If your non-One NZ modem has SIP voice calling capability, this cannot be used on the One NZ network.
You'll find our set up voice calling guide over here
.
Take a look at our set up guide here .
If you are using a:
- One NZ modem - If you are using a One NZ modem, these settings should not be changed on your modem. If you are experiencing issues, please call us .
- Rural or Wireless Broadband modems - use a SIM card and the settings are embedded on the card, if you're having issues, please call us .
Modem Settings
Fibre and HFC
| Field | Configuration |
| Access Type | Ethernet |
| Connection Type | IP routing (IP/DHCP) |
| MTU | 1500 |
| VLAN | On |
| VLAN ID | 10 |
| IP protocol version | IPv4 + IPv6 |
| IPv4 address type | DHCP |
| DNS | Automatic |
| IPv6 addressing type | DHCP |
VDSL
| Field | Configuration |
| Access Type | PTM |
| Connection Type | IP routing (IP/DHCP) |
| MTU | 1500 |
| VLAN | On |
| VLAN ID | 10 |
| IP protocol version | IPv4 +IPv6 |
| IPv4 address type | DHCP |
| DNS | Automatic |
| IPv6 addressing type | DHCP |
ADSL
| Field | Configuration |
| Login | User |
| Password | User |
| PPP | PPP over ATM (RFC2364) |
| VPI | 0 |
| VCI | 100 |
| Preferred DNS | 203.109.191.1 |
| Secondary DNS | 203.118.191.1 |
What to do if that didn't work
If you need further help setting up your non-One NZ modem, please refer to your modem user guide or contact your modem manufacturer.