About One NZ and IPv6
This article covers the use of IPv6 on the One NZ broadband or fixed networks.
Easy Office | Set the number of rings for voicemail
Please note: This service has been retired and is no longer for sale. It is still supported for service queries.
Broadband | Modem replacement
This article contains details about whats covered if you a replacement modem.
What is interleaving and its benefits?
Interleaving is a form of error correction used when transmitting data over a network, in particular, via broadband. It helps to ensure that the information sent from one part of a network reaches another part of the network intact - i.e. when you send an email, it makes sure the person receiving your email sees it the way you intended.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
Voicemail | Setup home phone voicemail notifications (HFC)
This article explains how to set up notifications for your Voicemail on an HFC connection
Find your IP address
To find which IP address you are connected to, go to www.whatismyip.com and it will automatically tell you what address you're using.
Office Net Cloud | Voice Portal features
To access the Voice Portal for your Office Net Cloud service, dial your local voice portal number or *62.