VDSL | Is interleaving available?
Yes and it's not possible to turn interleaving off for VDSL. Instead, Dynamic Line Management will monitor the interleaving setting and increase or decrease the amount of interleaving required to make your connection stable. Interleaving is a technique for making broadband connection error correction more robust.
Malicious calls on your Home Phone?
We take these types of calls very seriously so we recommend that you contact the police directly with the information relating to the malicious call.
Can I view my mobile and broadband together in My One NZ?
Yes, you can view mobile and broadband accounts together in My One NZ via the mobile app.
Inmarsat - calls to ships
Inmarsat is a satellite system (International Marine Satellite) that allows you to place telephone calls to ships.
I can't be home for my broadband installation
If your scheduled installation date no longer works for you, you can call us to organise an alternative time.
My One NZ | How to view your bill
This article explains how you can view your bill by using My One NZ.
About touch tone and pulse dialling
In order for you to make a call, the central switch needs to know the number you want to reach. The switch is, in essence, a great big computer. Like any computer, it doesn't understand English, so you need to give it the number in a form it can understand. There are two common ways of doing this: tones and pulses.
About Talk 0 home phone plan
Using this calling plan, you can nominate your favourite mobile number on our network and call it as much as you like at no cost from your home phone. You can have up to five Talk 0 plans on your landline account. Talk 0 can be purchased in addition to one of our other Talk plans or alone with home phone.
Can I make calls starting with 059 or 0161 from my home phone?
You won't be able to use 059 or 0161 if you have voice calling over broadband.
Set up and use Easy Office
Please note: This service has been retired and is no longer for sale. it is still supported for service queries.