About One NZ and IPv6
This article covers the use of IPv6 on the One NZ broadband or fixed networks.
Easy Office | Set the number of rings for voicemail
Please note: This service has been retired and is no longer for sale. It is still supported for service queries.
Broadband | Modem replacement
This article contains details about whats covered if you a replacement modem.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Voicemail | Setup home phone voicemail notifications (HFC)
This article explains how to set up notifications for your Voicemail on an HFC connection
Find your IP address
To find which IP address you are connected to, go to www.whatismyip.com and it will automatically tell you what address you're using.
Office Net Cloud | Voice Portal features
To access the Voice Portal for your Office Net Cloud service, dial your local voice portal number or *62.
Account Details | Change the address we provide your service
This article explains what to do if you need to relocate your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.