To access the Voice Portal for your Office Net Cloud service, dial your local voice portal number or *62.

Below are the features available through the Voice Portal, and how to set up and use them.

Initial Setup of Voice Portal

When you first access the voice portal a pass-code will need to be setup.

1. Enter a new pass-code when prompted then push #
2. Re-enter the pass-code when prompted then push #
3. Record your name when prompted then push #
4. Congratulations your Voice Messaging is now setup and ready to use, please refer to the Voice Portal Main Menu for further instructions

Access from any other phone

When you are calling your voice portal from another phone, e.g. cell-phone.

1. Enter your Mailbox ID - Your phone number without the leading zero e.g. 99501234.
2. Enter your pass-code when prompted then push #
3. Please refer to the Voice Portal Main Menu for further instructions.

NOTE: You can setup aliases that allow other phones to operate like your home phone - this can be done via the My One NZ portal.

NOTE: If you are calling from another one of our numbers, please call your home number then push * during the greeting and follow the steps above.

Access from your own phone

When you are calling from one of our home phone lines or any alias you have setup.

1. Enter your pass-code when prompted then push #
2. Please refer to the Voice Portal Main Menu for further instructions

NOTE: If you have auto login enabled you will bypass the pass-code and automatically be able to access the Voice Portal Main menu - this can be done via the My One NZ portal.

Main menu options

You can only access the following services if they have been assigned to you.

• 1 Access Voice Messaging
• 3 Record Personalised Name
• 4 Change Call Forwarding Options
• 8 Change Pass-code
• 9 Exit
• # Repeat Main Menu
• * Go back

1 Voice Messaging

Dial

• 1 Play Messages
• 2 Busy Greeting Menu
• 3 No Answer Greeting Menu
• 5 Compose Message Menu
• 7 Delete All Messages
• * Return to Voice Portal Main Menu
• # Repeat menu

3 Personalised Name

Dial

• 1 Record new Personalised Name
• 2 Listen to current Personalised Name
• 3 Delete Personalised Name
• * Return to Voice Portal Main Menu
• # Repeat menu

4 Call Forwarding

Dial

• 1 Activate Call Forwarding
• 2 Deactivate Call Forwarding
• 3 Change forwarding destination
• 4 Listen to forwarding status
• * Return to Voice Portal Main Menu
• # Repeat menu
• Forwarding Destination
• # Enter forward to number, followed by the hash key
• * Return to Call Forwarding Menu

Greeting Menus

Busy Greeting Menu

• 1 Record new Busy Greeting
• 2 Listen to current Busy Greeting
• 3 Revert to system default Busy Greeting
• * Return to Voice Messaging Main Menu
• # Repeat menu

No Answer Greeting Menu

• 1 Record new No Answer Greeting
• 2 Listen to current No Answer Greeting
• 3 Revert to system default No Answer Greeting
• * Return to Voice Messaging
• # Repeat menu

Voicemail Services

New messages flagged as urgent are played first.

Play Messages:

• # Save message
• 7 Delete message
• 2 Play or repeat message; skip envelope

While playing messages:

• 1 Skip backward 3 seconds
• 2 Pause playback
• 3 Skip forward 3 seconds
• 4 Skip to beginning of message
• 6 Skip to end of message
• 4 Return to previous message
• 5 Play message envelope
• 6 Move to next message
• 8 Initiate call to sender
• 9 Hear additional options
• * Return to Voice Messaging Main Menu
• # Repeat menu
  

NOTE: You can interrupt the message or envelope to perform any function

Additional Options

• 1 Reply to message
• 2 Forward Message
• * Return to Play Messages Menu
• # Repeat menu

NOTE: Messages marked confidential cannot be forwarded.