Make the most of our Broadband
If you are new to our Broadband or simply need help optimising your existing broadband service here are the key starting points for you.
Home phone | Number of phones you can connect
Each phone requires a certain amount of power to ring. As the current is shared between each device, if the number of phones on the line is more than 5, the amount of current reaching each device may not be enough to allow a ring.
Broadband | How will I get my new modem
This article explains how you may receive your broadband order based on the type of connection you are getting installed.
Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Home phone voicemail password options (HFC)
Change your voicemail password
About our Fibre Tracker
You've ordered Ultra Fast Fibre Broadband, so what's next?
Phone, fax and voicemail on one home phone line
Yes, you need to have a fax machine that supports the additional Phone and Faxline feature for your landline.
Connect a mobile phone to Wi-Fi
If your smartphone isn't detecting your home Wi-Fi network, ensure you check the following:
How do I use faxMail?
To add, change, or delete the faxMail service please call 888 from your mobile or 0800 800 021 from a landline.
ADSL | About line filters
You will need a line filter on every jackpoint in your house that has a phone or fax plugged into it to filter out loud static noises caused by broadband. You won't need a filter on your modem - for best results - simply connect it to a jackpoint. This also applies if you have Naked Broadband - which has no voice services so requires no filter.