Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Home phone voicemail password options (HFC)
Change your voicemail password
About our Fibre Tracker
You've ordered Ultra Fast Fibre Broadband, so what's next?
Phone, fax and voicemail on one home phone line
Yes, you need to have a fax machine that supports the additional Phone and Faxline feature for your landline.
Connect a mobile phone to Wi-Fi
If your smartphone isn't detecting your home Wi-Fi network, ensure you check the following:
How do I use faxMail?
To add, change, or delete the faxMail service please call 888 from your mobile or 0800 800 021 from a landline.
ADSL | About line filters
You will need a line filter on every jackpoint in your house that has a phone or fax plugged into it to filter out loud static noises caused by broadband. You won't need a filter on your modem - for best results - simply connect it to a jackpoint. This also applies if you have Naked Broadband - which has no voice services so requires no filter.
Calling an overseas mobile number from a landline?
Details on what happens if you call a mobile number that is overseas from your landline
Fibre Broadband | Consent process for building owners or body corporate members
This article explains the consent process for Fibre Broadband if you're a building owner or part of a body corporate.
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.