Fixed Line Broadband

This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.

This article explains how to update the firmware on DN8245 modem.

This article contains links to our web pages that explain what to do if you want to disconnect their One NZ services and cancel their plan.

This article explains how to set up and manage voicemail for Easy Office.

This article contains some steps you can try if you are hearing static or robotic or choppy audio on your VoIP phone line.

This article explains how you can check Online Shop orders that you have submitted through our My One NZ App.

This article explains how to check what your current plan is through the My One NZ.

This article explains how you can change or update the way your invoice is sent to you.

This page explains how to set devices to have priority access to the network using the Deco app.

This page explains how to check the Wireless Broadband signal strength your Deco device is receiving.