What can I spend my Phone Dollars on?

Any new phone $199+ on a 24 or 36 month interest-free term, with an eligible One NZ Pay Monthly plan. You’ll need a minimum $99 deposit, which you could pay with the trade-in value of your old phone, and there’s a minimum $1 payment required over your term. Phone Dollars can’t be exchanged for cash.

How do I redeem my Phone Dollars?

Head into any One NZ store and chat to our team. Bring a valid driver's license or passport so we can confirm you're the authorised person on the account. You'll also need to complete a credit check to ensure an interest-free term is suitable for you.

Can I use my Phone Dollars balance online?

Not right now. You can use your Phone Dollars in any One NZ store.

What plans can I use my Phone Dollars on?

You can use your Phone Dollars balance with any of our in-market Pay Monthly plans.

Can I buy a phone that's already on sale?

No, you can’t combine Phone Dollars with any other offer.

Can I use Phone Dollars on a $1/month phone deal?

No. Phone Dollars cannot be combined with promotional pricing offers.

How can I cover the deposit?

You can either pay the minimum $99 deposit in cash or use the trade-in value of your old phone.

What happened to my One Wallet Dollars?

Nothing, they’ve just got a new name. One Wallet Dollars are now called Phone Dollars.

Is One Wallet the same as One NZ Rewards?

No. One NZ Rewards is different than One Wallet. It has rewards like discounted movie vouchers, event presales, and One NZ Warriors deals. These are available to One NZ customers at the One NZ Rewards website.

What's the value of a Phone Dollar?

Each Phone Dollar is equivalent to $1 (NZD). So your Phone Dollars balance is the amount you’ll save on your next new interest-free phone.

How can I grow my Phone Dollars balance?

Save the offers loaded into your One Wallet. Each offer will show you how many Phone Dollars you can earn.

How do I get more offers?

Keep an eye on your app or look out for a TXT or email from One NZ, with new offers. Our TXT short code is 7414.

What happens to my Phone Dollars if I cancel my plan?

Phone Dollars already earned stay until expiry. Ongoing offer eligibility (e.g. Bill Bonus) may be removed if you leave an eligible plan.

Do Phone Dollars expire?

Yes. Most are valid for four years but some expire sooner. All Phone Dollars end at 11.59pm on their date of expiry, which you can see in the offer card or your balance history in the What’s In My Wallet website or the My One NZ app.

Can I gift or transfer my Phone Dollars to a family member or someone else?

Yes. You can gift or transfer a portion (excludes trade-in estimate and device offer) of your Phone Dollars to someone on the same bill. Transferred balance must be redeemed within 30 days, otherwise it expires.

My phone number is managed by my employer, can I still use One Wallet?

You can still use One Wallet and earn Phone Dollars through our partners, such as dosh. Phone Dollars can only be redeemed if you are the account holder. If you want to redeem Phone Dollars earned via our partners, you can gift these Phone Dollars to a nominated mobile number or set up a new personal mobile account.

Dosh is the money app that helps you spend, save and borrow. Here to disrupt traditional banking services, because Kiwi deserve the world’s best digital solutions to maximise their financial wellbeing.

How can I earn with dosh?

Our partnership with dosh brings you new ways to earn, like getting 1% of your everyday spend on the One NZ dosh Visa debit card back in Phone Dollars.

Earn Phone Dollars towards a new phone. One NZ.

Q: Do I have a One Wallet?

If you’re 18+ and have a NZ mobile number, then yes – there’s a One Wallet and a stack of Phone Dollars waiting for you.

Q: How do I check my One Wallet?

Simple! Just enter your mobile number at the What’s In My Wallet website or, if you’re a One NZ mobile customer, you can access One Wallet in the My One NZ app.

Earn Phone Dollars
Rewards offers
What's the difference?
FAQs

Phone Dollars and One NZ Rewards, in your One Wallet

There's a One Wallet waiting for everyone with a New Zealand mobile number. One NZ Rewards has moved in too.

One NZ staff member holds up a smartphone displaying a dollar symbol, representing One Wallet and Phone Dollars.

Phone Dollars are for phones. Obviously.

They're real dollars, not points. Every Phone Dollar is $1 towards your next interest-free phone.

Anyone can start earning with a Welcome Boost, a trade-in estimate or our earn partner dosh. With One NZ, you also earn from your monthly bill, roaming days and extra connections. Redeem them when you're ready to upgrade.

Explore Phone Dollars

A massive crowd of people, dancing at a concert.

One NZ Rewards. Thanks for being with us.

Being with One NZ comes with more.

Early access to festivals and live events, One NZ Warriors offers and discounted movie vouchers. New offers appear in your One Wallet, and getting one never costs Phone Dollars.

Explore Rewards

Get Rewards offers and keep every Phone Dollar

Earning Phone Dollars doesn't change which Rewards offers you get. Here's how each one works.

Phone Dollars and Rewards compared

How Phone Dollars and One NZ Rewards compare
	Phone DollarsA balance you build	RewardsOffers you get
What you get	$1 off a new phone for every Phone Dollar. Real dollars, not points.	Exclusive offers to enjoy now: discounted movie vouchers, early access to festivals and live events, competitions, shopping, travel, and One NZ Warriors.
Who can have it	Anyone with a New Zealand mobile number, whether you're with One NZ or not. You need to be 18 or over to redeem them.	One NZ mobile and broadband customers with an active My One NZ account.
What it costs	Nothing. You earn them.	Free to access, and getting a Rewards offer never spends Phone Dollars. Some offers, like discounted movie vouchers, are things you buy at a reduced price.
How you use it	Put them towards a new interest-free phone at a One NZ store or online, on an eligible One NZ Pay Monthly plan. How redeeming works	Get the offer in your One Wallet, then shop or book with the partner.
How long it lasts	Most Phone Dollars expire 4 years after you earn them. Your balance history shows the dates.	Each offer has its own dates, and offers change over time. Check the offer before you get it.
If you leave One NZ	Phone Dollars you've already earned stay until they expire, usually 4 years from the date you earned them. Ongoing earn offers like Bill Bonus stop.	One NZ Rewards stops when your One NZ connection ends.

How to use your One Wallet

Open your One Wallet

Enter your mobile number on the What's In My Wallet website and we'll text you a code to log in. Or, if you're with One NZ, tap One Wallet and Rewards in the menu of the My One NZ app. All you need is a New Zealand mobile number.

See what’s inside

Your Phone Dollars balance and the ways to earn more are together, with your One NZ Rewards offers alongside. Save the earn offers you want, and get the Rewards offers you like.

Redeem Phone Dollars & get Rewards offers with One NZ

Rewards is free to access, and getting a Rewards offer never uses your balance. When you're ready to upgrade, put Phone Dollars towards a new phone at a One NZ store or online.

Take a look inside

See your Phone Dollars balance, and your Rewards offers if you're with One NZ. New here? Your Welcome Boost is waiting.

Get your welcome boost

Use Phone Dollars towards interest-free phones, with a One NZ Pay Monthly plan. Eligibility & terms apply. One NZ Rewards is available to One NZ customers only.

Your One Wallet

Do I have a One Wallet?

If you have an NZ mobile number, yes. There's a One Wallet and a stack of Phone Dollars waiting for you. You need to be 18 or over to redeem them. If you're a One NZ customer, you'll see One NZ Rewards offers in there too. If you have a business connection, you'll have a One Wallet, but any Phone Dollars belong to the business account holder.

How do I check my One Wallet?

Enter your mobile number at the What's In My Wallet website. If you're a One NZ mobile customer, you can also open One Wallet in the My One NZ app.

What’s the difference between Phone Dollars and Rewards?

Phone Dollars are a balance. You earn them over time and each one is $1 off your next interest-free phone. Anyone with a New Zealand mobile number can earn them, and you need to be 18 or over to redeem them.

One NZ Rewards is a set of offers for One NZ customers. New offers appear in your One Wallet, and you get the ones you want. It's free to access, though some offers, like discounted movie vouchers, are things you buy at a reduced price.

Do One NZ Rewards offers cost Phone Dollars?

No. Getting a Rewards offer never spends Phone Dollars, and earning Phone Dollars doesn't change which Rewards offers you get. They're separate.

I’m not with One NZ. What can I get?

You can open a One Wallet and earn Phone Dollars through the Welcome Boost, a trade-in estimate or our earn partner dosh. One NZ Rewards is for One NZ customers only. To redeem Phone Dollars on a phone, you'll need an eligible One NZ Pay Monthly plan.

How do I redeem Phone Dollars?

Redeem them at a One NZ store or online, on a new phone costing $199 or more. You'll need an eligible One NZ Pay Monthly plan with a 24 or 36-month interest-free term, and a credit check applies. You need to be 18 or over and the account holder. Phone Dollars from a trade-in can only be redeemed at a One NZ store, because the old phone needs inspecting.

Do Phone Dollars or Rewards offers expire?

Most Phone Dollars are valid for 4 years, though some expire sooner. They end at 11:59 pm on their expiry date, which is shown on the earn offer and in your balance history. One NZ Rewards offers don't build up as a balance. Each offer has its own dates, and offers change over time.

Terms and conditions

One Wallet terms

Phone Dollars: The Phone Dollars in your One Wallet can be redeemed with an eligible One NZ Pay Monthly plan. Your Phone Dollars balance can be used towards a new phone purchase with a minimum value of $199, on a 24 or 36-month interest-free term. Minimum $99 deposit required and minimum $1 monthly interest free repayment over term. Eligible business connections can only redeem Phone Dollars in a One NZ store. Balance savings evenly spread over the agreed interest-free term. Balance of phone cost must be repaid if you exit, transfer or trade-down your plan before the interest-free term expires. Redeeming is available to the account holder of the service and is subject to a credit check. Eligibility criteria and terms apply.

One NZ Rewards: Available for One NZ customers only. See individual One NZ Rewards offers for offer-specific terms. For general terms, see the One NZ Rewards general terms and conditions.

Trade-in terms

Terms and conditions for trading in a smartphone with One NZ.

You must be 18 years of age or older to trade-in a mobile phone.
The mobile phone must belong to you, and you have the right to trade it in to us, with no debts owing, including existing interest free balance remaining or any other party having an interest in it. We will not accept mobile phones for trade-in which we determine to be lost, blocked, stolen or fake, and can reclaim any trade-in value where this arises.
All phones will be checked against a lost or stolen database using the devices IMEI number.
We reserve the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud.
You can trade-in any mobile phone, from any New Zealand network, as long as it's on our database and of an acceptable condition (at our discretion). If your used mobile phone is not listed, it cannot be traded in. However, we do have recycling boxes in store if you wish to recycle your phone, accessories or chargers instead.
Your mobile phone cannot be returned to you once it has been processed for a trade-in.
You must perform a factory reset and that ensure that you clear all personal information, Google or Apple accounts and content from the mobile phone and any SIM in the phone. Any SIM card, data and/or personal information contained on the mobile phone cannot be returned. You are responsible for removing all information and content from the mobile phone you trade-in.
We accept no responsibility in relation to the security, protection, confidentiality or use of any personal information which is stored on the mobile phone and/or SIM card that you have traded in.
The personal information that you have provided on the receipt will be disclosed to our contractors in order to process the trade-in transaction.
Our Privacy Policy applies to all trade-in transactions.
You can only trade-in one phone against a new phone on an interest free payment term.
You must complete the trade-in of your existing mobile phone through one of our retail stores before buying your new phone. We will complete a visual inspection of your phone to verify the condition and this will determine the value. Subject to confirmation of the condition of the phone by the visual inspection, we will honour the estimate until the date indicated on the quote provided.
We reserve the right to amend its estimated trade-in value if the condition of the phone does not reflect the answers you provided in the online trade-in questionnaire (at our discretion).
Your trade-in phone must have a minimum trade-in value of $99.
We will not trade-in any mobile phone that cannot be powered on.
The new device must be purchased Interest Free from us on an eligible Pay Monthly or eligible Business mobile Plan. Our standard Interest Free eligibility criteria and terms apply.
The value of your trade-in phone will be applied as an upfront deposit towards the new device and is non-refundable and non-transferable. Any additional Interest Free offers will be applied over the term of your Interest Free Payment term.
A minimum remaining Interest Free Payment amount of $100 or higher is to be payable on the new phone over the Interest Free Payment term if no Interest Free discount or One Wallet discount is applied.
Trade-in is not able to be used for new phones purchased via pre-order.
Vouchers cannot be used towards an Interest Free Payment purchase.
Eligibility for a trade-in transaction is at all times at our sole discretion.

You are welcome to talk to us in-store about trading in your phone or smartphone. We're always here to help. You can learn more and start with a trade-in quote for your current model of phone.

Connect more, get more terms

Save this offer to receive $300 Phone Dollars for every additional eligible mobile or broadband connection you bring under your One NZ Pay Monthly billing account.

Offer available if you are a One NZ mobile customer and have received the Connect More, Get More offer tile in your One Wallet.
You must save the offer in your One Wallet before the eligible new connections are activated.
New connections must be new to the One NZ network.
New connections must stay active for a minimum of six months on the same billing account. Otherwise we may retract the earned balance in connection with this offer.
Earn $300 Phone Dollars for each eligible new connection you add to the billing account associated with your One Wallet, up to 10 eligible connections.
The nominated One Wallet will no longer be able to earn Phone Dollars once your maximum Phone Dollars cap of $4,999.99 is reached.
The following plans are eligible new connections for this offer:
- Personal and Business 1-4 Pay Monthly plans: Companion Endless Plus, Companion One Plan, Endless Plus, Endless Starter, Lite Plan and One Plan.
- Un-managed Business 5+ Pay Monthly plans: Endless Team Plan Large SIMO, One Team Plan SIMO.
- Personal broadband plans: 4G Wireless Lite, 4G Wireless, 5G Wireless, Fibre Everyday, Fibre Max and Fibre Starter.
- Business broadband plans: Wireless, Fibre, Rural Broadband and Business Starlink.
Offer must be saved and new connection activated to be become eligible, Phone Dollars may then take up to 48 hours to show in your One Wallet.
Phone Dollars will expire four years after they have been added to your One Wallet, and the expiry date will be shown in your balance history.
Offer may be withdrawn or amended at any time.
One NZ’s One Wallet Terms, Pay Monthly Terms and Broadband & Home Phone Specific Terms apply.

Earn when you roam terms

Save this offer to earn $5 Phone Dollars for every eligible Daily Roaming day on a One NZ Pay Monthly plan, up to $200 Phone Dollars per connection per calendar year.

Offer available if you are a One NZ Pay Monthly mobile customer and have received the ‘Earn when you roam’ offer tile in your One Wallet.
You must save the offer tile in your One Wallet.
To earn Phone Dollars, an eligible connection must use Daily Roaming on an eligible One NZ Pay Monthly mobile plan, subject to an annual cap of $200 Phone Dollars and 40 roaming days per year.
Available on all current One NZ Pay Monthly mobile plans, excluding Mobile Broadband. Daily Roaming is only available in eligible destinations.
Each eligible connection can earn up to $200 Phone Dollars per calendar year.
Phone Dollars will be added to the One Wallet associated with the eligible connection’s mobile number.
Phone Dollars will be calculated after each eligible roaming day and may take up to 48 hours to appear in the relevant One Wallet. Delays in reporting roaming activity by overseas network providers may result in Phone Dollars appearing later.
Phone Dollars will expire four years after they have been added to your One Wallet, and the expiry date will be shown in your balance history.
Offer may be withdrawn or amended at any time.
One NZ’s One Wallet Terms, Pay Monthly Terms and Roaming Terms apply.

Earn towards a new phone. Enjoy more now.